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I strongly believe in innovation and soul striking ideas which can convert the routine mundane business activities into a relentless drive towards achievement!    
— Balaji Ramachandran


Profile

Balaji Ramachandran a.k.a. Bala has over 20 years of Entrepreneurial & Innovation leadership that has helped shape today's CX software industry. Bala is the Founder and Chief Executive Officer of SoftClouds, a leading CX solutions provider...

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In the rapidly evolving CRM industry, Siebel has innovated and re-invented itself over the years to be a powerful CRM solution valued by Enterprise Customers. With Industry Standard Open Interfaces, DevOps Automation and Options for deploying on the Cloud, Siebel IP17 brings more business agility to existing implementations. We look forward to creating futuristic solutions on Siebel with AL, NLP, Machine Learning and IoT.


There is a common customer misconception that just “touching” Siebel will cost millions of dollars. This is not entirely true, as Siebel can easily co-exist with Oracle Cloud Solutions. And with the right development team transforming Siebel can be a much smoother and less expensive process.


The advent of big data requires a 180 degree change in retailer’s mindset to focus their attention on retaining loyal customers. The platforms of the future needs to evolve & innovate to meet needs of consume.


We are at a Technical Perfect Storm where Big Data, Analytics, NLP and AI are colliding to significantly improve the customer experience.


Blogs
The Focus Areas for a Successful Digital Transformation
The Focus Areas for a Successful Digital Transformation
by Balaji R   |  25 Nov, 2024
Next-Gen Customer Service: Top 10 Areas Where CX Can Help Manufacturers Improve Profitability.
Next-Gen Customer Service: Top 10 Areas Where CX Can Help Manufacturers...
by Balaji R   |  27 June, 2024
Salesforce Data Cloud vs Snowflake – Who’s Better?
Salesforce Data Cloud vs Snowflake - Who’s Better?
by Balaji R   |  03 June, 2024
Banking on Better CX: Strategies for Improving Customer Satisfaction in BFSI
Banking on Better CX: Strategies for Improving Customer Satisfaction...
by Balaji R   |  24 April, 2024
CX for Auto OEMs – Empowering Business with Enterprise Search & AI
CX for Auto OEMs – Empowering Business with Enterprise Search & AI.
by Balaji R   |  18 April, 2024
top 7 practical strategies
7 Practical Strategies for Improving Customer Experience in 2024
by Balaji R   |  10 Apr, 2024
connected-customers
Connected Customers, Connected Utilities: The CX Revolution
by Balaji R   |  25 MAR, 2024

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In the News
Rising Bharat Real Hero
                                                                                    Awards
SoftClouds has been recognized as the “The Most Innovative Tech Companies to Watch 2024 by Rising Bharat Real Hero Awards".
SoftClouds - Guiding Customers Through Their Digital Transformation Journey.
Highlights of the exciting interview conducted between World's Leaders Magazine and Balaji Ramachandran on "SoftClouds - Guiding Customers Through Their Digital Transformation Journey"
SoftClouds exceeding Customer Expectations in 2023
Honored to be recognized with published article on SoftClouds exceeding Customer Expectations in 2023 with Great CX Strategies
Best CRM & CX Solutions Provider - USA
It’s a great honor for SoftClouds to be selected as the Best CRM & CX Solutions Provider - USA from Corporate America Today.
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© Balaji Ramachandran.
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